How Our Booking & Payment Work

You can book your trip in various ways. The simplest is directly on the  website, where you can choose to book and pay directly or book and pay later. You may also send a request by mail and we will give you further instructions about booking and payment.
If you wish you can also call us or visit us if you are near our office.

Payment metods On Our Website

Payment for products on our online store can be made in one of the following ways: with payment cards – VISA, Maestro or MasterCard that support payment via the Internet. Payment by card is realized in cooperation with AllSecure doo and Hipotekatna Banka Pogorica – Montenegroand is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card.

After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for any other purpose.

The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. In case the payment is not completed, that is, the amount is not removed from the account within 14 days from the acceptance of your order, the order will be canceled and deleted. After the expiry of the period of 14 days, the money reserved in your account is released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.

Check with the bank that issued the card whether your card supports payment via the Internet.

 

1. Online Payment On Our Website

Credit / Debit Card

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card information is never available to the merchant.

Privacy policy

3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in the 3D-Secure protection, guaranteeing customers the security of their purchases. Customers’ payment card numbers are not stored on the merchant’s system, and the registration itself is protected by SSL data encryption.

PCI DSS Standards – AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.

We accept all major debit and credit cards. You can pay safely and free of charge with Visa, MasterCard, etc.

NOTE

At the time of booking, you pay the deposit and the rest no later than 30 days. (7 days for activity or excursion) before departure or start of the tour.

Pay in 2 parts

At the time of booking, you pay the deposition of 50 percent and before your trip, you notify us that part two of 50 percent you are paying on-site on the day of arrival to our representative when you arrive at the destination.

NOTE

If you paid the deposit (not the full amount) on our site, we will then register you as a regular deposition online payment with later payment of outstanding amounts according to rules.

NOTE

For further questions regarding payments contact MONTENEGRO TOURIST TRIPS TRAVEL via email, contact@montenegro-tourist-trips.travel,
or by fax, +382 (0) 52 xxx xxx.

Booking & Payment Rules

RESERVATION

Once you have made the reservation you can log in to “My Account” on the website. On “My Account” page you can find all the details about booking and payment and how you can pay the rest of the amount of the tour, as well as other details important to your booking.

When paying at our office

MONTENEGRO TOURIST TRIPS TRAVEL travel agency is cashless due to security reasons. You can only pay by credit card/debit card in-store or by phone.

CONFIRMATION

Important information such as the description that has been booked, price details and payment methods will be sent via e-mail. Contact customer service at contact@montenegro-tourist-trips.travel if you don’t receive an email confirmation within 24 hours.

Pay to confirm

If your booking date is less than 21 days (7 days for activity or excursion) before your departure or start of stay, then the full amount must be paid to confirm your booking.

BOOKING

If you have made a booking and received booking information, but you have not paid a deposit or the full amount within 7 days of the booking date, you must provide us with one of the two options (deposit or the full amount) to confirm your booking.

Our rights

We reserve the right to cancel your booking if full payment has not been received on time. To avoid misunderstandings due to payment delay. This applies to all types of bookings.

Booking Limit

You may not book more people than allowed in terms of each offer. If it is a group with more than 10 people please contact us by email before making a booking. Do not book more than 5 rooms online for the same date, regardless if it’s part of a package trip or as a separate accommodation.

ACCOMMODATION BOKING LIMIT

If you have booked more than 5 rooms in total in separate reservations, we are entitled to cancel your reservations and charge a reasonable cancellation fee, if applicable.  If you have paid a deposit, we will deduct the cancellation fee from your deposit.

Cancellation and Refund

Cancellation can be made directly online on the website. MONTENEGRO TOURIST TRIPS TRAVEL will handle all such requests, including cancellations made by email.

If the customer is entitled to a refund after the deductions listed above and in General Terms and Conditions, the party who handled the original payment (eg MONTENEGRO TOURIST TRIPS TRAVEL, a Supplier or other party displayed on Customer’s credit card or bank statement) will transfer current amount of the debit card used for the original booking. Any booking fees are not refundable.

If the customer does not arrive at departure, he or she is entitled to a refund only to the extent that it follows from the General Terms and Conditions (paragraph 3.4.3) and applies to General Terms and Conditions.

Change of booking

If the customer wants to change something after it has been booked, for example, travel date, destination, departure, or accommodation please contact us.

Changes in a booking usually mean that the original booking has to be canceled, which may mean that the compensation and / or fees charged by the Suppliers amounts to the entire value of the booked trip. The customer will then be charged the cost of the new reservation.

If you found someone to substitute you as a registered traveler, MONTENEGRO TOURIST TRIPS TRAVEL must be informed about this at least 15 days before the start of the trip. MONTENEGRO TOURIST TRIPS TRAVEL may however refuse to change if the traveler fails to comply with General Terms and Conditions or if their participation is in violation of these Rules.

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